Conflict Management Level 2
Who should attend?
The Conflict Management Level 2 course is appropriate for a great many sectors and is suitable for anyone with a customer-facing role, as well as anyone who deals with service users or the general public. The award is also relevant for those individuals who would like a better understanding on the prevention of conflict occurring to give them more confidence in being able to deal with situations as they arise
Course Content
• Communicate to solve problems and reduce the potential for conflict.
• Identify the factors that influence human responses in conflict situations.
• Assess and reduce risks in conflict situations.
• Communicate effectively and de-escalate conflict in emotive situations.
• Use good practice after conflict situations
Tailored to you
Our conflict management courses are tailored to the industry you work in, so it remains relevant for you.
Course Prices
The individual price for the Conflict Management Level 2 course is just £60 per person.
Discounted rates are available for groups with more than 5 candidates. We offer both open courses and group bookings. If you would like more information or wish to enquire about availability, please contact for more details.