What is the main role of a door supervisor on a licensed premises?

A door supervisor is a person that is employed to provide a manned security service in or at, a licensed premises, building, or event that is licensed to sell alcohol. A licensed premises may include: Nightclubs, pubs, bars, restaurants, and hotels.

So, what are the main aims of a door supervisor in their role on licensed premises?

The main aims that door supervisors should strive for in successfully executing their role include some of the following:

• Ensure that customers and other members of staff are safe at the venue • Ensure that customers are able to enjoy themselves • Assist the venue management to comply with the licensing objectives • Enforce the venue’s admissions policy • Provide good customer service whilst doing

All Door supervisors need to be acutely aware that their actions are linked to that of licensed premises. Negative actions by a door supervisor will in turn lead to a negative reputation for the door supervisor and that will lead to a negative image for the licensed premises where they are working at.

Although there may be a team of door supervisors working at a licensed premises which have its own internal ranking system (e.g. head door supervisor or shift manager), all members of the team MUST work under the direction of the following, that being the holder of the premises license and a person who is designated to run the premises on their behalf. This person is the DPS or designated premises supervisor. The DPS is the main point of accountability, and as such is in control of every element of the way the premises operates.

Door supervisors do have a tough role, in which they have to balance the needs and expectations of the licensed premises, the needs of the customer as well as adhere to the law in regards to licensing. By ensuring that they act professionally, adhere to the employer's policies and guidelines in regard to the assignment, and ensure that communication takes place with the DPS, their role will be more clearly defined.

Dynamo Training Solutions provides professional consultancy services that ensure that the security services you employ are doing the job you require. We offer services such as:

• Mystery shoppers

• Security Risk assessments

• Security engagement reports

• Paperwork checks

• Assignment instruction and job role specification

• Further bespoke security training

What is the main role of a door supervisor on a licensed premises?

Dynamo Training Solutions provides training and consultancy services throughout London, Kent, and the South East.